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Complaints Procedures
It is vital that students, parents and carers
know who to contact if they have a complaint about bullying.
If the complaint relates to bullying in school then the
first step should be for the parent or carer to follow the school
complaints procedure.
Section 29 of the Education Act 2002 states
that:
(1) The governing body of a maintained school
shall—
(a) establish procedures for dealing with all
complaints relating to the school or to the provision of facilities
or services under section 27, other than complaints falling to be
dealt with in accordance with any procedures required to be
established in relation to the school by virtue of a statutory
provision other than this section, and
(b) publicise the procedures so
established
Once this route has been exhausted we would recommend that
parents and carers contact their local authority to see if they can
offer assistance.
If the local authority is unable to assist we would recommend
that parents and carers contact Ofsted,
their local MP, or the Department for Education.
The Advisory Centre for
Education and the Children's Legal Centre
are able to offer advice to parents and carers on making a
complaint and all legal matters relating to education.